Effective Date: 01/09/2024

At BeFree Clothing, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, purchase our products, or interact with us in any way. By using our services, you agree to the collection and use of information in accordance with this policy. Please read this Privacy Policy carefully to understand how we handle your personal data.

1. Information We Collect

We collect personal information in the following ways:

a. Information You Provide Directly:

Account Information: When you create an account on our website, we collect your name, email address, shipping address, phone number, and payment details.

Order Information: When you make a purchase, we collect information related to the transaction, including payment information (processed securely through third-party payment processors) and order history.

Customer Service Interactions: If you contact us for support, we collect any information you provide during the communication.

b. Information We Collect Automatically:

Usage Data: When you visit our website, we automatically collect information about your device and browsing activities, such as your IP address, browser type, pages visited, and time spent on the website. This helps us improve your experience and optimize our website.

Cookies and Tracking Technologies: We use cookies and similar technologies to collect data about your website usage. These technologies allow us to personalize your experience and track website performance.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Process Orders: We use your personal and payment information to fulfill your orders, process payments, and deliver products to you.

Customer Support: To respond to your inquiries, assist with returns or exchanges, and provide customer service.

Marketing and Communications: To send you promotional emails, newsletters, or special offers. You can opt-out of these communications at any time.

Improve Our Services: To analyze website traffic and user behavior, helping us improve website functionality and enhance your shopping experience.

Legal Compliance: To comply with legal obligations and resolve disputes.

3. How We Share Your Information

We respect your privacy and do not sell, rent, or share your personal information with third parties except in the following cases:

Service Providers: We share information with trusted third-party service providers that help us operate our website, process payments, fulfill orders, or send marketing communications. These service providers are contractually obligated to protect your information.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Compliance: We may disclose your information if required by law or in response to legal processes, such as subpoenas or court orders.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Update: You can access and update your account information at any time through your account settings on our website.

Opt-Out of Marketing: You can opt out of receiving marketing emails by following the "unsubscribe" link in our emails or contacting us directly.

Data Deletion: You can request the deletion of your personal information by contacting us at chrlee@befree-clothing.com. Please note that some information may be retained for legal or administrative purposes.

Cookies: You can manage your cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features of our website.

6. Children’s Privacy

BeFree Clothing does not knowingly collect or solicit personal information from children under the age of 13. If we discover that we have inadvertently collected personal data from a child under the age of 13, we will delete that information immediately.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy only applies to information collected by BeFree Clothing. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Email: chlree@befree-clothing.com

Phone: +44 7572 837784

By using our services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting BeFree Clothing with your personal information!